Chris-n-Dennis Posted August 26, 2014 Report Share Posted August 26, 2014 Through my own clumsiness, I broke the wireless monitoring box antenna last month. Called these folks, arranged for shipping and sent it back. The guy was really understanding and was more concerned about our travels being postponed - fortunately not. Last Saturday I received the repaired (more like brand new) wireless monitoring box back ... NO CHARGE RVi brake is, in my opinion an outstanding example of what customer service was and is supposed to be. I heartily recommend this Colorado based company. Dennis Berkshire XL 40QL Camphosting and touring Our blog: cndtravels.blogspot.com Link to comment Share on other sites More sharing options...
brunsje Posted August 26, 2014 Report Share Posted August 26, 2014 I use the rvi2 braking system and it is simply fabulous! Works exactly as advertised. JohnnyB 2014 ShowHauler Motorhome 45' Jacksonville Beach, FL 32250 Link to comment Share on other sites More sharing options...
LesNSusie Posted August 26, 2014 Report Share Posted August 26, 2014 Where did you purchase your rvi braking system? 2000 Dutch Star Gasser 07 Saturn Ion Link to comment Share on other sites More sharing options...
Bill & Janet Adams Posted August 26, 2014 Report Share Posted August 26, 2014 It's always so refreshing to see someone post something positive about a product or Company on these forums. Thanks so much for the post! Bill AdamsFull timer since 1997 Link to comment Share on other sites More sharing options...
Chris-n-Dennis Posted August 26, 2014 Author Report Share Posted August 26, 2014 Where did you purchase your rvi braking system? EBay Berkshire XL 40QL Camphosting and touring Our blog: cndtravels.blogspot.com Link to comment Share on other sites More sharing options...
ChetParks Posted August 30, 2014 Report Share Posted August 30, 2014 Bought our RVi2 direct from RVi2. Great service. Love the system. Works great. Chet & Laurie Full time in a 45' Monaco Signature towing 2014 Jeep GC diesel Link to comment Share on other sites More sharing options...
LesNSusie Posted August 30, 2014 Report Share Posted August 30, 2014 Thanks for the info. 2000 Dutch Star Gasser 07 Saturn Ion Link to comment Share on other sites More sharing options...
Grampy Posted September 5, 2014 Report Share Posted September 5, 2014 Had the same experience with RVi. Every so often my remote display would say "lost communication". Concerned me that the system would not work when this happened. Called RVi and spoke to a tech guy. He assured me the braking system still functioned even with that readout. Sent me a new and improved antennae for the unit in the tow. Free of charge and free shipping. Great company. Link to comment Share on other sites More sharing options...
Chris-n-Dennis Posted May 20, 2015 Author Report Share Posted May 20, 2015 Well, here we go again and another good service story: The antenna problem I had in the first post apparently was a component problem and the same issue happened - the antenna broke free. I called RVibrake, explained the situation and was informed they had gone to a different component so would replace it. I also mentioned that I would really like a pig-tail wire for a connection instead of the built in cigarette lighter connector. Figured they could do the modification while it was there. The answer? "No problem and we'll do it for free." Shipped it out on a Friday, had repaired/new item the next Friday. These folks are fantastic! Berkshire XL 40QL Camphosting and touring Our blog: cndtravels.blogspot.com Link to comment Share on other sites More sharing options...
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