Wahelee Posted October 5, 2015 Report Share Posted October 5, 2015 About two months ago I received a message on my TV 'must use component cables'. I have Directv with a Winegard satellite dish on the roof. We take our DVR from the house attach the coax cable from the box above the Winegard and attach an HDMI cable to the DVR and we have all our programing from home. But on the trip I took about two months ago I received this message (Friday and Saturday it worked fine, Sunday morning is when the message appeared). I have called Directv (twice), on the call I was told my TV was failing the DHCP test and that component cables will fix the problem. I told them I have no way of connecting component cables I only have HDMI. They basically said sorry you will not be able to watch HD programing. I have called Winegard, they say it's not their system, it is the 'switch' box which is not part of their system. I bought an HDMI to component cable on Amazon, it does not work. Has anyone had this issue? RV is a 2014 Newmar, I emailed support but have not received a response. Very frustrated, Wahelee Link to comment Share on other sites More sharing options...
Rif Posted October 5, 2015 Report Share Posted October 5, 2015 It sounds like your TV is not capable of supporting the copy protection DirecTV uses. http://arstechnica.com/tech-policy/2012/04/copy-protection-means-some-directv-subs-will-need-new-gear-to-watch-hbo/ How old is the TV? 2000 Volvo 770, 500HP/1650FP Cummins N14 and 10 Speed Autoshift 3.58 Rear 202" WB, 2002 Teton Aspen Royal 43 Foot, Burgman 650 Scooter Link to comment Share on other sites More sharing options...
Mark and Dale Bruss Posted October 5, 2015 Report Share Posted October 5, 2015 Usually the HDMI Copy Protection issue is with just a few channels, HBO being one of them. Since this is a 2014 Newmar, I am assuming a 2014 TV. Have you replaced the HDMI cable? The ends are on the fragile side, especially were RV manufacturers tend to put sharp strains behind the TV. Please click for Emails instead of PM Mark & DaleJoey - 2016 Bounder 33C Tige - 2006 40' Travel SupremeSparky III - 2021 Mustang Mach-e, off the the Road since 2019 Useful HDT Truck, Trailer, and Full-timing Info atwww.dmbruss.com Link to comment Share on other sites More sharing options...
skp51443 Posted October 5, 2015 Report Share Posted October 5, 2015 Connecting from the DVR directly to the TV using a good HDMI cable would be my first suggestion. Many HDMI switch boxes and splitters have issues with the HDMI - HDCP and won't pass the picture through. If that works then the TV and DVR are compatible and you can go looking for a replacement for whatever box you are connecting through. I recommend www.monoprice.com for both cables and HDMI boxes as their quality is excellent, prices fair and warranty process a pleasure to work through. I have a lot of their cables and use their stuff when asked to help friends set up their new toys, same for their splitters we have 2x and 4x units that work flawlessly. First rule of computer consulting: Sell a customer a Linux computer and you'll eat for a day. Sell a customer a Windows computer and you'll eat for a lifetime. Link to comment Share on other sites More sharing options...
Bobi and Dick McKee Posted October 5, 2015 Report Share Posted October 5, 2015 We just started getting the message also, both at home and in the RV. I know if you turn the TV off and then back on it goes away, sometime if you just wait it goes away. TVs are about 3 years old. I suspect it is a Direct problem and not ours, but they won't admit to it. Link to comment Share on other sites More sharing options...
Wahelee Posted October 5, 2015 Author Report Share Posted October 5, 2015 It sounds like your TV is not capable of supporting the copy protection DirecTV uses. http://arstechnica.com/tech-policy/2012/04/copy-protection-means-some-directv-subs-will-need-new-gear-to-watch-hbo/ How old is the TV? The TV is 2014 (the RV is a 2014) Sony Bravia. Link to comment Share on other sites More sharing options...
Wahelee Posted October 5, 2015 Author Report Share Posted October 5, 2015 Usually the HDMI Copy Protection issue is with just a few channels, HBO being one of them. Since this is a 2014 Newmar, I am assuming a 2014 TV. Have you replaced the HDMI cable? The ends are on the fragile side, especially were RV manufacturers tend to put sharp strains behind the TV. Yes the TV is new mostly a 2014 Sony Bravia. I have not tried a different cable. It is strange that it worked on one day, then the very next day I received the message. As for channels, it has effected all the HD channels (ESPN, Cartoon Network, etc; I do not have HBO or any other movie channels) Link to comment Share on other sites More sharing options...
Wahelee Posted October 5, 2015 Author Report Share Posted October 5, 2015 Connecting from the DVR directly to the TV using a good HDMI cable would be my first suggestion. Many HDMI switch boxes and splitters have issues with the HDMI - HDCP and won't pass the picture through. If that works then the TV and DVR are compatible and you can go looking for a replacement for whatever box you are connecting through. I recommend www.monoprice.com for both cables and HDMI boxes as their quality is excellent, prices fair and warranty process a pleasure to work through. I have a lot of their cables and use their stuff when asked to help friends set up their new toys, same for their splitters we have 2x and 4x units that work flawlessly. Thanks. Since the TV is built-in, I'm not sure if I can easily access where the HDMI cable connects but I will check and see. I will also check out the web link you provided. Link to comment Share on other sites More sharing options...
pjstough Posted October 5, 2015 Report Share Posted October 5, 2015 Is the problem related to DHCP or HDCP? I see the OP says the problem is DHCP, some of the answers are referring to HDCP. 2005 Winnebago Voyage 38J Link to comment Share on other sites More sharing options...
Wahelee Posted October 5, 2015 Author Report Share Posted October 5, 2015 Is the problem related to DHCP or HDCP? I see the OP says the problem is DHCP, some of the answers are referring to HDCP. sorry for my confusion (and frustration) HDCP. Link to comment Share on other sites More sharing options...
pjstough Posted October 5, 2015 Report Share Posted October 5, 2015 sorry for my confusion (and frustration) HDCP. Thanks for the quick response. I can only imagine the frustration. 2005 Winnebago Voyage 38J Link to comment Share on other sites More sharing options...
accumack Posted October 5, 2015 Report Share Posted October 5, 2015 Have you tried connecting the cable to another port on the tv? If the problem is with the tv then I would think it is still under warranty since it's a 2014 model. 2011 Berkshire 390-rb-40, upgraded tires and front axle airbags, 2012 Jeep Wrangler 2 door, Blue Ox baseplate and BlueOx aladdin tow bar, Blue Ox Patriot brake system, wiring run through right frame rail and homemade led taillight bar. Link to comment Share on other sites More sharing options...
Wahelee Posted October 5, 2015 Author Report Share Posted October 5, 2015 Have you tried connecting the cable to another port on the tv? If the problem is with the tv then I would think it is still under warranty since it's a 2014 model. I have not, the TV is mounted directly to the wall of the RV (above the windshield) and there are no exposed connections. Link to comment Share on other sites More sharing options...
skyking Posted October 5, 2015 Report Share Posted October 5, 2015 I ran into this a couple of years ago. The tvs I bought in the last year or so uses hdmi. Link to comment Share on other sites More sharing options...
skp51443 Posted October 6, 2015 Report Share Posted October 6, 2015 More than you ever wanted to know about HDCP: https://en.wikipedia.org/wiki/High-bandwidth_Digital_Content_Protection (added bolding and cleaned up formatting, see link for original version of this snip HDCP can cause problems for users who want to connect multiple screens to a device; for example, a bar with several televisions connected to one satellite receiver or when a user has a closed laptop and uses an external display as the only monitor. HDCP devices can create multiple keys, allowing each screen to operate, but the number varies from device to device; e.g., a Dish or Sky satellite receiver can generate 16 keys. The technology sometimes causes handshaking problems where devices cannot establish a connection, especially with older high-definition displays. Edward Felten wrote "the main practical effect of HDCP has been to create one more way in which your electronics could fail to work properly with your TV," and concluded in the aftermath of the master key fiasco that HDCP has been "less a security system than a tool for shaping the consumer electronics market." Additional issues arise when interactive media (i.e. video games) suffer from control latency due to the additional processing (encoding/decoding) required. Various everyday usage situation, such as live streaming or capture of game play, are also adversely affected. There is also the problem that all Apple laptop products, presumably in order to reduce switching time, when confronted with an HDCP compliant device, automatically switch all output from the DVI / Mini DisplayPort / Thunderbolt connector port to HDCP compliant. This is a problem if the user wishes to record or use videoconferencing facilities further down the chain, because these are inherently forbidden by HDCP. This applies even if the output is not HDCP material, like a PowerPoint presentation. First rule of computer consulting: Sell a customer a Linux computer and you'll eat for a day. Sell a customer a Windows computer and you'll eat for a lifetime. Link to comment Share on other sites More sharing options...
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