So I can now see our Order Status via the ATT My Orders screen. (Shared that all day yesterday, I received and error code when trying to do so. And that I called and got help from another CS Rep and his Supervisor.)
I see our new order is In Progress with an anticipated shipping date of 2/27-3/1. I also see the new phone number they assigned to the plan too.
What is interesting, I now see the phone number and order number that the first CS Rep on 2/17 created for me. The status is Canceled, and in the details it says either canceled by me or them. But they also have an iPad device now linked to that phone number, with a shipment for an iPad with Fedex tracking number. It's on it's way to Chula Vista California.
A few things bother me about this process. No emails to the account holder of cancelation by ATT of the first order. I did not like them asking me in reference to the 2/17 assigned phone number if I was David Mxxxxxxxx? (CS Rep was trying to sort out what happened, but I would have preferred him ask me my name, and then say that it does not match his records.) And, really don't think their software should show me activity that is going on as far as the iPad that must have been assigned to the phone number after they canceled our first order and put the number back into the available pool. Poor testing of software for sure, as IMO this is crossing over account info.
Nothing is reflected on billing for our account yet, so that is good, and probably more important.
Will look again on 2/27 to see what the status of our new order is...
Best to all,