I've had Progressive insurance on our Class A for about 12 years now including roadside service. A couple of years ago we needed a tow off the NY Thruway due to an engine problem. Since the Thruway Authority requires going through their dispatcher for service, I could not use a Progressive ERS provider, although I did inform the provider of the situation. I was told to go ahead with the Thruway selected tow service and I would be reimbursed in accordance with my service plan. The dispatched tow operator took the rig to the Ford dealer I requested, and the bill was a little over $700. I filled out the required form I downloaded from the Progressive website and mailed it in along with the tow receipt. About 10 days later I received a check for the full amount, and at renewal there was just minimal $20 increase.
Last year we got caught behind a large truck on a gravel road, and despite maintaining what we thought was a safe distance, ended up with a cracked drivers side windshield and a large "star" crack on the passenger side windshield. Progressive requested photos of the damage that were forwarded to to company that handles their glass claims, After several days, I was called by an RV glass specialty company to arrange for the replacement of both sides as soon as the glass could be shipped to a local RV shop in upstate NY for installation. Due to shipping delays, the glass had not arrived when we were getting ready to leave for our winter Florida trip. When I advised the glass company of that, they said it was not a problem since they have a crew in Florida that would come to our campsite and do the installation there. When the agreed day came, the crew arrived on time and 4 hours later we had new glass in both halves of our split windshield valued at $7,800 with no deductible. On renewal, there was no premium increase this time.
I have been quite pleased with the service we have received from Progressive, and so far have had no reason to consider switching.