traviscarr Posted March 23, 2015 Report Share Posted March 23, 2015 I can not seem to login to the Xscape website. I keep getting the error message below Error The email address on file does not match your SKP number. The email on file starts with I know that I have the right Escape number and email address. You may need to call into HQ so they can verify/change the email that is on file. Link to comment Share on other sites More sharing options...
LindaH Posted March 23, 2015 Report Share Posted March 23, 2015 You may need to call into HQ so they can verify/change the email that is on file. Travis, the problem isn't with the email address on file (at least it wasn't in my case when I got the exact same message). The problem is, I think, that current Escapees are trying to Log In using their current User Name and Password for the main Escapees member's site (or their Forum User Name and Password). Instead, each person...even if they are already an Escapee...must use the *Register* button at the top right-hand side of the page and create a NEW User Name and Password for the Xscapers website. LindaH 2014 Winnebago Aspect 27K 2011 Kia Soul Link to comment Share on other sites More sharing options...
traviscarr Posted April 2, 2015 Report Share Posted April 2, 2015 Travis, the problem isn't with the email address on file (at least it wasn't in my case when I got the exact same message). The problem is, I think, that current Escapees are trying to Log In using their current User Name and Password for the main Escapees member's site (or their Forum User Name and Password). Instead, each person...even if they are already an Escapee...must use the *Register* button at the top right-hand side of the page and create a NEW User Name and Password for the Xscapers website. We created a pop up window when you visit the site that should help with this issue. Hugs, Travis Link to comment Share on other sites More sharing options...
bigjim Posted April 3, 2015 Report Share Posted April 3, 2015 I had an issue on the change and the outcome seems to be that I now have the same password as the forum one. Under my/skp I had a different one. I will have to change that for security reasons. Some times what seems intuitive to one is not so for others. A little venting here since I just found yesterday that Gmail changed the contacts list for no good reason I can see. Link to comment Share on other sites More sharing options...
Jack Mayer Posted April 3, 2015 Report Share Posted April 3, 2015 A little venting here since I just found yesterday that Gmail changed the contacts list for no good reason I can see. I've been running the beta "new" google contact list for awhile now. Believe me - it is a HUGE improvement over the old one, which tended to approach "useless". Yes, the interface is somewhat different, but for new users it will be easier and make more sense. Better is the capabilities built into it that the old one did not have. JMO. Jack & Danielle Mayer #60376 Lifetime Member Living on the road since 2000PLEASE no PM's. Email me. jackdanmayer AT gmail 2016 DRV Houston 44' 5er (we still have it) 2022 New Horizons 43' 5er 2016 Itasca 27N 28' motorhome 2019 Volvo 860, D13 455/1850, 236" wb, I-Shift, battery-based APU No truck at the moment - we use one of our demo units 2016 smart Passion, piggyback on the truck -------------------------------------------------------------------------See our website for info on New Horizons 5th wheels, HDTs as tow vehicles, communications on the road, and use of solar powerwww.jackdanmayer.com Principal in RVH Lifestyles. RVH-Lifestyles.com Link to comment Share on other sites More sharing options...
Sr Fox Posted April 3, 2015 Report Share Posted April 3, 2015 Just and update. They told me my acct had not been activated though when I went to activate again the website said it was. They activated my acct manually and all is well. Link to comment Share on other sites More sharing options...
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