A Tour Of A "Pay to Download Firefox" Site

At Mozilla, we regularly get anguished emails from people who have paid to download Firefox, and have then discovered a) that it's actually free, and that it's very hard to get the company they paid to stop charging their credit card. For those who have never had the misfortune to visit one of these trap sites, I thought people might be interested in a walkthrough of the user experience.

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An investigative series I've been writing about organized cyber crime gangs stealing millions of dollars from small to mid-sized businesses has generated more than a few responses from business owners who were concerned about how best to protect themselves from this type of fraud.

The simplest, most cost-effective answer I know of? Don't use Microsoft Windows when accessing your bank account online.

I do not offer this recommendation lightly (and at the end of this column you'll find a link to another column wherein I explain an easy-to-use alternative). But I have interviewed dozens of victim companies that lost anywhere from $10,000 to $500,000 dollars because of a single malware infection. I have heard stories worthy of a screenplay about the myriad ways cyber crooks are evading nearly every security obstacle the banks put in their way.

But regardless of the methods used by the bank or the crooks, all of the attacks shared a single, undeniable common denominator: They succeeded because the bad guys were able to plant malicious software that gave them complete control over the victim's Windows computer.